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Telefonnummer: +49 173 511 82 65
Terms and Conditions (GTC)
Our service exclusively comprises the brokerage of transport and organizational services such as flight bookings, hotel reservations, and appointments with the clinic. The implementation of the booked trip is not part of our contractual obligations. The agent is not a tour operator. The services booked result in individual contracts with the travel company or airline, the hotel, the clinic and the transfer company. The provision of the mediated service as such is not part of our contractual obligations. The information (prices, etc.) about the mediated service providers are based exclusively on the information provided by the responsible service providers to us. In the case of the mediated services, we are not liable for the proper provision of services by the service provider.
Disclaimer of liability
Liability on our part for claims based on the provision of treatments by medical institutions is expressly excluded. The decision on the type of medical treatment is made exclusively by the customer. In particular, liability on our part for treatment errors is excluded. The operation, the associated medical pre- and post-treatment and any other medical ancillary services are external services that can also only be arranged. The customer concludes a contract for this part of the trip with the clinic.
In order to make a binding reservation for a treatment appointment, a previously agreed down payment must be made. The deposit is to be paid within 7 days after the (non-binding) appointment reservation. Upon receipt of the payment, the confirmation and the binding appointment reservation takes place. The down payment made will be offset against the treatment price. The remaining treatment costs are paid on site by credit card or in cash. The hotel and transfer flat rate is paid in cash on site. The customer can withdraw from the health trip at any time before the start of the trip. The withdrawal must only be declared to BEMEDICS in writing by email or by post. BEMEDICS reserves the right to charge a flat-rate fee of € 750 for beard, eyelash, eyebrow and hair transplants. Also if the customer does not start the trip. If there is only a change in the date or a rebooking of a trip that has already been confirmed, this is only possible by withdrawing from the booked trip and booking another trip at the same time.
1. Conclusion of a contract
With the registration, which can be made in writing, verbally or by telephone, the customer offers the agent the conclusion of a contract. The contract is concluded with a written booking confirmation (email or post) by the agent.
After receiving the booking confirmation, the customer has to make a deposit of 30% within two weeks. The deposit will be deducted from the total travel price. The remaining treatment costs are paid on site by credit card or in cash. The hotel and transfer flat rate is paid in cash on site. If the advance payment is not received in time, the agent reserves the right to withdraw from the contract and to charge the customer with the costs incurred. The agent can also demand compensation for non-performance.
Only individual services are mediated to the customer, the mediator is not a tour operator. The mediated services consist of the booking and coordination of flights, hotel reservations, appointments with the medical service providers and, if desired, a daily program. The services booked result in individual contracts with the airline, the hotel, the clinic or the agencies. The agent's contractual obligation is to properly organize the booked trip. The provision of the mediated services as such is not part of the contractual obligations. The operation, the associated medical pre- and post-treatment and any other medical ancillary services are external services that can also only be arranged. The customer concludes a contract for this part of the trip with the clinic.
4. Withdrawal and rebooking
If the customer withdraws from the contract, the amount of the costs then depends on the respective conditions of the airline, the hotel or the clinic. The rebooking of an already confirmed trip is only possible by withdrawing from the booked trip and at the same time booking another trip again. Any costs for rebooking or partial travel allowances to be paid are based on the conditions of the hotel, airline or clinic. For the rebooking up to 15 days before departure, the agent charges a processing fee of 100.00 euros per person. If the customer defaults on payment, the agent can withdraw from the contract and demand compensation from the customer for non-performance.
The information about flight, transfer and hotel accommodation is based exclusively on the information provided by the relevant service provider. The agent is therefore only liable for the careful selection of the service providers and the contractual transfer of the information. Liability in connection with the provision of medical services in the clinic is excluded. The decision about the conclusion of a contract with the clinic and the type of medical treatment is solely the responsibility of the customer. Liability for service disruptions in connection with services that are only brokered as external services is excluded. This also and especially applies to medical malpractice.
6. Severability Clause
Should individual clauses of these brokerage conditions be wholly or partially invalid, this does not affect the effectiveness of the remaining clauses or the remaining parts of such clauses or the contract. An ineffective regulation is to be replaced by one that comes closest to the economic purpose of the ineffective regulation and is effective.
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